About Records Management


Records management is the systematic control of an organisation's records, throughout their life cycle, in order to meet operational business needs, statutory and fiscal requirements, and community expectations.


Effective management of information allows fast, accurate and reliable access to records, ensuring the timely destruction of redundant information and the identification and protection of vital and historically important records.


Effective records management involves efficient and systematic control of the creation, storage, retrieval, maintenance, use and disposal of records, including processes for capturing and maintaining evidence.


Systematic management of records allows organisations to:


  • know what records they have, and locate them easily;
  • increase efficiency and effectiveness;
  • make savings in administration costs, both in staff time and storage;
  • support decision making;
  • be accountable;
  • achieve business objectives and targets;
  • provide continuity in the event of a disaster;
  • meet legislative and regulatory requirements; and
  • protect the interests of employees, clients and stakeholders.


The guiding principles of records management are to ensure that information is available when and where it is needed, in an organised and efficient manner, and in a well maintained environment.

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