Published: Thursday, October 2nd, 2014

Chair blog: quality control




Providing safe, effective and person-centred care for all of our patients is one of our top priorities at the Golden Jubilee.


We work every day to do just that and one of the tools we use is our Quality Framework. The Framework was created to bring together information from across the whole organisation so that we could not only looking at how we were performing in one area but also how performance there affected another. It is a bit like being able to see the whole picture instead of looking at it one section at a time.


So, we reviewed our model of Board Governance to make sure we were taking into account the different aspects and challenges faced by different departments and teams around the hospital and with that information, looked again at our performance targets, corporate objectives and learning and development plans.


We also agreed a series of Quality Indicators, which are different for each area, to make sure that we are continually measuring and accurately monitoring patient experience, staff performance and governance targets.


This process of review and realignment, which involved staff working across the organisation, led to the development of one of our most innovative and interactive systems to date, our Quality Dashboards.


Recently described by Health Secretary Alex Neil as an "outstanding innovation in quality control", our Dashboards are visual, interactive displays which clearly and easily show how we are performing in vital areas throughout the hospital.


These Dashboards were developed in partnership with our clinical teams and are now a key part in our plan for driving safe, effective and person-centred care. As well as allowing easy access to the most up-to-date information, they enable us to analyse the quality of care across the Board, get early warnings of any potential dip in performance, and provide a simple way to scrutinise the overall performance for our Board and committees.


Not only can these be accessed from our wards, clinical and administrative areas, but after speaking to some of our patients and visitors and asking what information mattered most to them, we installed screens across the hospital to make sure they have access to the information they have told us is important to know when they are coming in to our hospital.


We have also worked extremely hard to develop our Values Based Workforce. Our organisational values are the core attitudes and behaviours that our staff agree should be at the centre of everything we do. These are:


• Valuing dignity and respect
• A 'can do' attitude
• Leading commitment to quality
• Understanding our responsibilities
• Effectively working together


To make sure these are embedded in every level of the organisation, we have made major changes to our recruitment process, ensuring that all staff are recruited in line with our Values. We have also introduced a Leadership Framework, established a Values Steering Group and continue to work along Strathclyde University to validate measurement of our Values programme.


As the home of innovation for NHSScotland, it is important that we are constantly finding new ways to put patients at the heart of everything we do. The development of our Quality Framework is just the latest step in making sure that we deliver safe, effective and person-centred care for every patient who comes through the doors of the Golden Jubilee National Hospital.

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