Delivering care through collaboration

Chair Blog - Supporting staff to support you

October 31, 2018

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Earlier this month, my Non Executive Board colleagues and myself got together to discuss how we as a team celebrate the positives and identify areas where we could improve.

The tool we used was iMatter the NHS developed continuous model of improvement. Within iMatter there is a short questionnaire to gather participants’ views and experiences.  We all completed it and this gave us a chance to feed back and influence change and improvement within our non Executive team. 

Used across the Golden Jubilee, iMatter helps our managers understand the staff perspective on what it means to be part of their particular team. It gives team members an opportunity to engage with each other and help identify, prioritise and take action to improve things in their department.

Improvements don’t have to be complex or costly but should be meaningful to all team members.  And by listening to staff and addressing their issues means that we also improve on employee engagement as staff can literally see what has improved as a direct consequence of their comments and views.

From my perspective as Board Chair, this model gives both Executives and Non Executives an idea of how the organisation is doing in terms of staff experience, and what areas we may need to work on across the whole organisation.

This is vitally important as it provides us with a regular temperature check on how staff feel about working at the Golden Jubilee.

As we spend much of our daily life in the workplace, it is vitally important that our staff feel valued. We have introduced many initiatives that define us as a values based employer – equality policies, values based recruitment to name just two – but to best satisfy employees’ needs and goals we first need to listen. By creating an inclusive, open work environment where everyone feels their opinion is valued, our response rates to surveys like iMatter show that our staff feel able to voice their views.

That is a true testament to the work that goes on in the Golden Jubilee because I firmly believe that happy, engaged staff have a direct correlation to good customer care and providing our patients with a high quality service.

My view is that there is no co-incidence that the recent Inpatient Experience Survey by the Scottish Government show 96 per cent of inpatients had a positive overall experience here with us at the Golden Jubilee.

Our staff have also once again shown their outstanding commitment to patient care as 98 per cent of those who stayed in a ward or a room overnight said their contact with our staff was positive

Clearly, there are always areas we need to work on and we are not complacent. However, it is clear to me that by supporting our staff in the right way makes an impact on how they deliver our specialised services, high quality care and treatment every day here at the Golden Jubilee. 

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