Delivering care through collaboration

Like everyone in public service, we at the Golden Jubilee know there is a need to drive greater improvements and address the numerous challenges facing us in our health and social care system.  We are continually striving to make sure that the services we offer are fit for 21st century Scotland.  Our teams and I want to deliver the very best to our patients, staff and hotel customers. 

The key to delivering excellent services is by  transforming the care people receive from the NHS and other public services, working together to deliver improved outcomes.  As a leader, I ask the people I work with to achieve this and this is hard.  It involves us having some tough converstions, it requires them to be brave in their work by opening themselves up to change. 

This year’s NHS event (30-31 May 2019) aims to shine a light on key areas where NHS Scotland and our partners are driving that transformation, while at the same time ensuring the delivery of quality care across boundaries and throughout all stages of people’s lives.  Delivering services differently to the way we have before means having different conversations and learning and sharing together. 

Delivering care across boundaries and working collaboratively has always been central to the work of the Golden Jubilee. We help to deliver waiting times in orthopaedics, ophthalmology and diagnostic imaging for Boards across Scotland as well as providing regional and national heart and lung services.

How we plan and organise our services, optimise patient care and improve outcomes and experience is through our absolute commitment to values based team work and continuous quality improvement.  We are building a shared culture where people feel safe, seen, heard, and respected.

Working together is, of course, wider than the NHS and social care sphere. Patients, staff, public representatives and third sector organisations have been key to helping us to deliver our expansion project as part of the National Elective Centres Programme.

They have been involved and helped in creating a new ophthalmology model of care which has resulted in streamlining and speeding up patient care. Patients have also helped design our new Eye Centre building and have contributed to signage, location of waiting and clinical areas, and are currently assisting with the introduction of self check-in facilities.

Phase two of the Golden Jubilee expansion focuses on increasing orthopaedic surgery, general surgery and diagnostic endoscopy procedures. Patients and the public have already been involved in helping design the new service and will continue to do this throughout the next year.

There will be many examples of good practice at the NHS event that we will learn and adopt. By working together we will continue to deliver high quality healthcare for as many patients as possible so that they benefit from our clinical expertise and excellent facilities.

award logos for disability confident leader, stonewall top 100,investors in young people gold award, investing in volunteers, sqa approved centre, investors in people