Published: Saturday, November 22nd, 2014

Positive overall patient experience at the Golden Jubilee




In the most recent national inpatient survey, 94% of patients who responded rated the Golden Jubilee National Hospital between eight and 10 out of 10 for their overall experience.


The response option was on a scale between 0 (very poor) and 10 (very good) and was an integral part of the national inpatient experience survey sent out in January 2014 to 824 people who stayed overnight in Golden Jubilee National Hospital between 1 April and 30 September 2013.


The survey also asked questions about patients’ experiences of admission, the hospital ward and environment, care and treatment, operations and procedures, staff, leaving hospital, care after leaving hospital and medicines.


The top five responses to these questions highlighted that:


• 100% of patients were happy with the visiting hours;
• 99% of patients stated that the main ward or room where they stayed was clean;
• 99% of patients confirmed that hand-wash gels were available for patients and visitors to use;
• 99% of patients had enough privacy when being examined or treated; and
• 99% of patients had confidence and trust in the doctors treating them.


Anne Marie Cavannagh, Interim Nurse Director at the Golden Jubilee, commented: “We are extremely grateful to the 616 patients who have taken the time to complete this survey and tell us about their experience of being an inpatient at the Golden Jubilee National Hospital. Having such a high response rate, of approximately 75%, means that the results are a good indicator of how we perform against patient expectations.


“We always want to continually improve, and although positive feedback is good, it is even more important that we know when patient experience is not so good. We are now working on the areas where the response rate was not as high so we can ensure that we continue to provide the highest quality care that is as safe and effective as possible for all of our patients.”

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