Published: Thursday, September 1st, 2016

Golden Jubilee give patients a positive experience


97% of patients who responded to the recent Inpatient Experience Survey 2016 rated the Golden Jubilee National Hospital as "very good" for overall patient experience.


Responses were taken from 584 patients who stayed overnight in the Golden Jubilee between 1 April and 30 September 2015, with feedback being judged on a scale of 0 (very poor) to 10 (very good). 97% of individuals who responded rated the hospital between seven and 10.


The survey was commissioned by the Scottish Government as part of the Scottish Care Experience Survey Programme. This aims to analyse the public's experience of health care services and to improve the services based on their feedback.


Individuals were asked questions about their experiences of admission, the hospital and ward environment, care and treatment, operations and procedures, staff, leaving hospital, care after leaving hospital and medicines.


The top results from these questions highlighted that:

• 100% of patients felt that the main ward or room they stayed, as well as bathrooms and toilets were clean.
• 100% of patients felt that their doctors knew enough about patients' condition and treatment.
• 100% of patients gave a positive rating to the overall hospital / ward environment.
• 99% of patients had enough privacy when their condition and treatment were discussed.


Other highlights of the survey found that:

• 99% were happy with visiting hours;
• 99% of patients felt that doctors discussed their condition and treatment in a way they could understand.
• 99% of patients stated that nurses knew enough about patients' condition and treatment.
• 99% of patients gave a positive rating to their overall care and treatment during their stay in hospital.
• 99% said that nurses knew enough about patients' condition and treatment.
• 99% said they were happy with all staff that came into contact with patients.
• 99% of patients understood what their medicines were for.
• 99% of patients said hand-wash gels were available for patients and visitors to use.


Nurse Director at the Golden Jubilee National Hospital, Anne Marie Cavanagh, said: "584 of our patients completed this survey, and we are extremely grateful to them all for taking this time to help us improve our services. This is a very high response rate, approximately 69%, which gives us a clear indicator of how we are performing against patient expectations, and will allow us to make meaningful changes and, where necessary, improvements to our services.


"Everything we do at the Golden Jubilee is dedicated to making sure that we are providing the highest standard of person centred care possible. While we are delighted with the amazing feedback we have received from patients, there are always ways to get better. Patients are at the core of everything we do, and our team are now working hard on any areas where feedback was not as high, for example, 19% of those questioned reported that they had been disturbed by some noise during the night. By focusing in on this feedback and analysing the results, going forward we aim to make sure that everyone who comes through our doors has a positive experience of our hospital."


The full report for the Golden Jubilee can be found at the following link:

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Golden Jubilee National Hospital
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