Published: Wednesday, August 3rd, 2016
Triple success for the Golden Jubilee Catering team
The Golden Jubilee National Hospital enjoyed its third success in two months when it was named Catering Service of the Year 2016 by the Hospital Caterers Association (HCA).
At the recent HCA National Leadership and Development Forum 2016 held in Liverpool, the Golden Jubilee was presented with the award which recognises improvements to patient experience, collaborative working and driving fundamental positive change to catering.
The judging panel were impressed with the catering team’s focus on The Last Nine Yards, which is an emphasis on providing the best possible service from when food leaves the kitchen to it arriving with patients in their wards. The team were also praised for working closely with Dieticians to analyse the nutritional value of their menus.
In addition, the hospital has also introduced a packed lunch system for patients who are discharged around meal times, along with insulated discharge bags which allow a patient to leave hospital earlier, and have a hot meal when they arrive home.
Pamela Mailler, Catering Operations Manager at the Golden Jubilee, said: “We are thrilled to have been named Catering Service of the Year 2016. The catering team places huge emphasis on its service to patients both in hospital and for those being discharged.
“The improvements we have made have been championed by our nursing staff who now have peace of mind that patients have something hot, tasty and healthy to eat when they get home. This makes the patient experience much easier and a lot less stressful and the entire team is delighted to have been celebrated for their tireless efforts which benefit each of our patients.”
The Golden Jubilee’s catering team has enjoyed a period of great success recently, winning three awards in the space of two months.
Earlier this year, the Golden Jubilee was named winner of the Healthcare Award at the 2016 Cost Sector Catering Awards and in March, two of our Chef Parties were presented with a Merit Award in the final of the Hospital Catering Association Hot Cookery Competition.
Jill Young, Chief Executive of the Golden Jubilee, said: “It is a great honour that the Golden Jubilee has been named Catering Service of the Year 2016.
“The Golden Jubilee is the home of innovation for the NHS in Scotland and I am delighted that the progress made by our catering team has been recognised by the Hospital Caterers Association.
“I use our Golden Bistro every day and it is no surprise that they have been rated so highly. When I talk to patients and visitors of the Golden Jubilee they regularly comment on the top quality food that is served here.
“On behalf of everyone at the Golden Jubilee I would like to say a huge well done to everyone in the catering team.”