Delivering care through collaboration

Employee Assistance Programme

Thumbs up.jpgSupporting you when the everyday doesn't go to plan

We are delighted to announce the launch of an Employee Assistance Programme (EAP) for NHS Golden Jubilee colleagues, to provide further support for mental health issues.

The programme will work alongside the current support available within the organisation both internally and externally.

The EAP, which will be provided by AXA Health, will provide support and assistance for you via the telephone, online or through face-to-face counselling to offer confidential help when you are not sure where to turn.

The following overview details the services provided:

  • 24/7 counsellor answered Support Line, directing you to the most appropriate form of help and support
  • 24/7 medical information telephone helpline from the Health’s Health at Hand team if you are unsure about medication, nagging health worries or a loved one is unwell. Nurses, pharmacists and midwives can help via the EAP
  • LifeManagement™ telephone helpline providing information on a range of everyday matters, such as financial, legal, consumer, family care and housing issues
  • 24/7 access to mobile responsive portal ‘be supported’ online. Simple, fast and confidential access to information on wide range of work related and domestic topics
  • Online counselling support is provided through ‘be supported’ portal · Structured counselling, up to 5 telephonic, online or face-to-face sessions, including psychological assessment where clinically required. This provides a flexible way to work through feelings and thoughts whenever you are ready, at home or at work
  • Line manager support assisting managers when they are dealing with mental health in their teams including guidance on how to encourage them to call the EAP for support; and
  • Services are available to you and your immediate family members (aged 16 or over).


It is importance to access support at an early point whether that’s for ourselves, a colleague, friend or family member. Whether it is a little thing or a life-changing event, there is always someone to talk to no matter what life throws at you, 24 hours a day, 365 days a year.

You must quote NWTC (National Waiting Time Centre) when using the service to access support.

For the contacts and login details visit this Staffnet page.

Information is also available at www.axabesupported.co.uk

For any further details, please contact Associate Director of HR, Laura Liddle, or Occupational Health Clinical Lead, Sharon Docherty.

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