Delivering care through collaboration

Confidential Contacts

Confidential Contacts are staff who have volunteered their services and are dedicated to making the Golden Jubilee a safe and productive environment in which to work.

The role is an important element of our Prevention of Bullying and Harassment in the Workplace Policy. We are committed to providing a working environment which is free from harassment, bullying or intimidation of any nature; Confidential Contacts will provide voluntary support to colleagues who believe they are affected by these issues.

You can contact a Confidential Contact independently, and in confidence, in order to discuss your situation and seek support and assistance, and they will provide a signposting service during any distressing period.

You might find it helpful to talk to someone who is familiar with the issues surrounding bullying and harassment and also understands the philosophy behind the policy.

The Confidential Contact won't make any decisions for you, but will provide you with the information necessary to reach a decision about the way forward.
You can access a Confidential Contact Monday to Friday between 9am and 5pm, both from your home or while at work.

You can expect the Confidential Contact to:

  • have a thorough knowledge of the content and background to the Prevention of Bullying and Harassment policy;
  • have knowledge of the relevant HR policies and procedures;
  • discuss the other sources of advice and support for staff who raise concerns;
  • explain the informal and formal procedures in an impartial manner;
  • provide you with an informed choice about all options and explain the consequences and practical implications of each; and
  • treat all cases with sensitivity, confidentiality and respect for the dignity of the individual concerned.


If requested, the Confidential Contact may accompany you in taking a case to a Trade Union representative, line manager or Human Resources Advisor. However, it is important to remember that, while the Confidential Contact may accompany you to provide moral support, they cannot play a representative role, speak on your behalf, or act as a mediator.

To find out more about this important role, read our staff bulletin or download our Confidential Contacts information booklet.

If you are interested in becoming a Confidential Contact, or if you want more information before deciding to apply, please contact:

Laura Liddle, Acting Head of HR, or

Jane Christie-Flight, Employee Director


NHS Golden Jubilee is proud to support and encourage an environment where employees can raise concerns about patient safety, malpractice and other forms of harm.

From April 1 2021, there is a new process for raising these concerns, with a new focus on:

  • Helping staff raise concerns as early as possible, and
  • Supporting and protecting staff when they raise concerns.

A three stage process has been developed by the Independent National Whistleblowing Officer (INWO), with the procedures detailed in the National Whistleblowing Standards. The first two stages are for NHS Golden Jubilee to deliver, with INWO acting as a final independent review stage. If the individual remains dissatisfied, they are able to escalate this for external review to the Independent National Whistleblowing Officer.


This process gives staff the support and protection needed to feel confident raising concerns if they see something wrong. Full details can be found at this link. Confidential contacts can provide key support in relation to this policy. In particular, they are required to:

  • work with the whistleblowing champion to ensure that all staff are aware of the arrangements for raising concerns within their organisation
  • promote a culture of trust, which values the raising of concerns as a route to learning and improvement
  • through direct contact with frontline staff, ensure they are aware of and have access to the support services available to them when they raise concerns
  • assist managers in using concerns as opportunities for learning and improvement
  • work with the chief executive and those they have identified to oversee application of the Standards, to ensure the Standards are functioning at all levels of the organisation. 

Alternatively, full information about the responsibilities of staff across the organisation is available here along with FAQs.


 Meet the contacts

angela mcglade.jpgResearch and Development
Extension: 5018
Email: Angela McGlade

Angela is a Senior Healthcare Support Worker within Research and Development and has been with NHS Golden Jubilee since October 2015. Having previously worked in Gartnavel General Hospital Outpatient's Department, Angela works alongside the research nurses on various clinical trials and studies, including the Novell study and Siren COVID Study.

mary mcauley.jpgResearch and Innovation
Extension: 5639
Email: Mary McAuley

Mary is the Cardiovascular Champion Research Support Manager at NHS Golden Jubilee. She started her career as a Registered Children’s Nurse and Registered General Adult Nurse working in specialist areas such as paediatric cardiology, cardiac surgery and acute medicine. Mary has held positions in senior nurse management as a Lead Nurse and Head of Nursing in a number of NHS Boards in Scotland and has been working in research management roles for the past 6 years.

jamie mcnaught.jpg

Department: Rehabilitation
Extension: 5161
Email: Jamie McNaught

Jamie has worked as an Occupational therapist for 20 years. Part of our team at the Golden Jubilee for the last 5 years, he first joined us as the Occupational Therapy Clinical Specialist for orthopaedics, and is now in the role of Occupational Therapy Lead.

jason mooneesawmy.jpg

Department: Hospital at Night
Extension: 5452
Email:  Jason Mooneesawmy

Jason is an Advanced Nurse Practitioner for the Hospital at Night team and Senior Nurse for the hospital out of hours service and has been within nursing for over 17 years now.

loraine lester.jpgFinance
Extension: 5003
Email: Loraine Lester

Loraine is a Financial Controller for NHS Golden Jubilee Conference Hotel. Starting her career in 1997, Loraine joined our team while we were still privately owned, coming to us from the hospitality industry.

helen mackie.jpg: National Elective Services
Extension: 5003
Email: Helen Mackie

Helen joined NHS Golden Jubilee at the end of 2020 and has been a Consultant for just over 20 years, previously within University Hospital Hairmyres.  Helen has held a number of leadership roles in her career and is currently the National Lead of Realistic Medicine.

emily crompton.jpg
Department: Orthopaedics
Extension: 5562
Email: Emily Crompton

Emily is an Orthopaedic Medical Secretary, who has been part of our team since 2017. Before coming to the Jubilee, Emily has held roles across the NHS since 2012, working in roles across Ophthalmology, Gynaecology, Obstetrics and Neurosurgery.


award logos for disability confident leader, stonewall top 100,investors in young people gold award, investing in volunteers, sqa approved centre, investors in people