The Role of the Confidential Contact
The role of Confidential Contacts within NHS Golden Jubilee is to provide informal signposting and support to staff who feel that they are being bullied, harassed or victimised at work, have been accused of demonstrating bullying and harassing behaviours or have a whistleblowing concern.
They provide a listening ear, information about the bullying and harassment or whistleblowing policy and procedures, and signposting to other more formal sources of support such as the Employee Assistance Programme (EAP) or trade unions.
The Confidential Contacts have received training to enable them to support staff appropriately so they know the possible ways forward and are able to outline options without telling the member of staff what to do or making a decision for them. The role of a Confidential Contact is in addition to their substantive role.
Confidential Contacts will not make judgements about anyone who accesses them.
The nature and content of discussions with a confidential contact are private and personal to the member of staff and as such will not be discussed with anyone else, without the express permission of the individual involved.
There are limits to this confidentiality, for example if the member of staff or others are being subjected to unlawful behaviours or harm, the Confidential Contact has a duty of care to report this.
If you speak to a Confidential Contact, your name and contact details are only known to the Contact who is providing support, unless you request of give your approval for this information to be shared.
Any notes from discussions with employees will be destroyed once the monitoring process is complete.
The names and contact details of Confidential Contacts are available on the Confidential Contacts section of Staffnet.
Staff who have concerns about bullying and harassing behaviours or whistleblowing concerns are encouraged to make contact with the person on the list who they feel is most appropriate for them. Often the selection is random, but staff seeking support can approach a contact in another division for confidentiality reasons or if they feel more comfortable with this.
Initial contact can be by telephone or email. Discussions take place either face to face or over the telephone, depending on the preference of the individual seeking support.
The contact will usually spend some time listening before exploring the nature of the complaint. Typically, the contact will determine the staff member’s preferred course of action and provide them with information about appropriate workforce policies.
If appropriate, the member of staff will be encouraged to approach other sources of more formal support such as the EAP, their manager or their trade union representative.
In most cases the staff member will be supported by the contact for 1 or 2 meetings, but sometimes the support may continue over a longer period, depending on the circumstances and the wishes of the staff.
Confidential contacts do not represent or provide advice to staff, and will not act as intermediaries in disputes, and do not provide any counselling or therapy services. They also do not accompany individuals in hearings or meetings about their complaint.
They will outline the extent of support they are able to offer over the discussion with the member of staff who contacted them.
NHS Golden Jubilee is proud to support and encourage an environment where employees can raise concerns about patient safety, malpractice and other forms of harm.
In April 2021, a new process was implanted for raising these concerns, with a new focus on:
A 3 stage process has been developed by the Independent National Whistleblowing Officer (INWO), with the procedures detailed in the National Whistleblowing Standards. The first two stages are for NHS Golden Jubilee to deliver, with INWO acting as a final independent review stage. If the individual remains dissatisfied, they are able to escalate this for external review to the Independent National Whistleblowing Officer.
This process gives staff the support and protection needed to feel confident raising concerns if they see something wrong. Full details can be found at this link. Confidential contacts can provide key support in relation to this policy. In particular, they are required to:
Research and Development
Angela is a Senior Healthcare Support Worker within Research and Development and has been with NHS Golden Jubilee since October 2015. Having previously worked in Gartnavel General Hospital Outpatient's Department, Angela works alongside the research nurses on various clinical trials and studies, including the Novell study and Siren COVID Study.
Research and Innovation
Mary is the Cardiovascular Champion Research Support Manager at NHS Golden Jubilee. She started her career as a Registered Children’s Nurse and Registered General Adult Nurse working in specialist areas such as paediatric cardiology, cardiac surgery and acute medicine. Mary has held positions in senior nurse management as a Lead Nurse and Head of Nursing in a number of NHS Boards in Scotland and has been working in research management roles for the past 6 years.
Department: Hospital at Night
Jason is an Advanced Nurse Practitioner for the Hospital at Night team and Senior Nurse for the hospital out of hours service and has been within nursing for over 17 years now.
Loraine is a Financial Controller for NHS Golden Jubilee Conference Hotel. Starting her career in 1997, Loraine joined our team while we were still privately owned, coming to us from the hospitality industry.