The new service – TimeforTalking – will replace the previous Employee Assistance Programme by Axa, and will be available to make online referrals to all staff from Saturday 1 April.
The service will work alongside the current range of health and wellbeing support available through NHS Golden Jubilee, both internally and externally.
TimeforTalking will provide support and assistance for you via the telephone, online or through face-to-face counselling to offer confidential help when you are not sure where to turn.
It’s simple to create an account to get started on the TimeforTalking app or website. Once on the homepage, click Log In and enter some details and it’s done.
The app and website also have great resources through tips and advice, a blog, videos and podcasts as well as additional resources to improve and maintain good health and wellbeing.
Guide to counselling support
TimeforTalking is a specialist psychological wellbeing and therapy organisation dedicated to psychological resilience and positive mental health.
How does counselling work?
Counselling gives you a private and confidential opportunity to talk about your concerns with a therapist who can help you examine your issues in a new light.
People who use counselling normally feel they have been supported by sensitive, understanding and respectful empathy.
Counselling is a non-judgemental form of support, which focuses more on the resources of the person looking for the support rather than on the problems.
Counselling does not measure the size of a problem, but instead looks at the impact that it is having on you and your wellbeing.
What can counselling help with?
The services you receive are confidential and no one else in your life is made aware of anything you discuss.
The therapist will only discuss how the work with you is going in their clinical supervision and this is done confidentially to ensure that you are receiving the best and most appropriate support.
Respecting you and your confidentiality is of critical importance, but protecting life remains an overriding principle. Information would only be shared in an emergency situation if a therapist felt that your life, or the lives of others, were at risk and would act to protect you (or others).
How can I access support?
The TimeforTalking service provides flexible support through face-to-face, online and telephone sessions and the Client Support team is available to help you and answer any questions.
Simply use one of the contact options below to get started:
Phone: 0330 202 0283
Phone lines are open from 8.30am – 5.30pm Monday to Friday and there is a 24/7 live chat service online.
Download the app
You can also download the app. Go to the app store on your device and search for TimeforTalking.
Posters will also be displayed around the NHS Golden Jubilee site with QR codes to take you to both the app and the website.
*Note: The previous Employee Assistance Programme (EAP) service will end on Friday 31 March 2023. Support or treatment on the EAP should be honoured and complete by this date. If staff are experiencing issues or have questions about continued support, please contact Occupational Health Clinical Lead, Sharon Docherty.