Delivering care through collaboration

Annual Feedback Report

In line with “Can I Help You?” Guidance and the Scottish Health Council Participation Standards, NHS Golden Jubilee produces an Annual Feedback Report.

The NHS Golden Jubilee Annual Feedback Report:

  • outlines how we have engaged with patients and service users to improve services. 
  • provides information on: 
    • Encouraging and gathering feedback;
    • Encouraging and handling complaints;
    • Culture, including staff training and development;
    • Improvements to services as a result of complaints and feedback; and
    • Accountability and governance.
  • addresses requirements of the Annual Complaints Handling Procedure Reporting Guidance.

If you have any questions about the NHS Golden Jubilee Annual Feedback Reports, or wish to receive any published prior to 2017, please contact the Communications and Corporate Affairs Department on 0141 951 5195/5175 or email Comms@gjnh.scot.nhs.uk

Title Extension Size Date published
Annual Feedback Report 2022-23 pdf 12,540.55 KB 10/11/2023
Annual Feedback Report 2021-22 pdf 2,614.74 KB 09/02/2023
Annual Feedback Report 2020-21 pdf 2,984.55 KB 09/11/2021
Annual Feedback Report 2019-20 pdf 4,553.84 KB 27/01/2021
Annual Feedback Report 2018-19 pdf 768.29 KB 25/11/2019
Annual Feedback Report 2017/18 pdf 6,858.71 KB 17/07/2018
Annual feedback Report 2016/17 pdf 4,997.47 KB 02/08/2017
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