Delivering care through collaboration

Annual Feedback Report

In line with “Can I Help You?” Guidance and the Scottish Health Council Participation Standards, NHS Golden Jubilee produces an Annual Feedback Report. The NHS Golden Jubilee Annual Feedback Report:

  • outlines how we have engaged with patients and service users to improve services. 
  • provides information on: 
    • Encouraging and gathering feedback;
    • Encouraging and handling complaints;
    • Culture, including staff training and development;
    • Improvements to services as a result of complaints and feedback; and
    • Accountability and governance.
  • addresses requirements of the Annual Complaints Handling Procedure Reporting Guidance.

If you have any questions about the NHS Golden Jubilee Annual Feedback Reports, or wish to receive any published prior to 2017, please contact the Communications and Corporate Affairs Department on 0141 951 5195/5175 or email Comms@gjnh.scot.nhs.uk

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